CORONAVIRUS - BOOK WITH CONFIDENCE
UPDATED February 1st 2021
Our cottages and CL site are currently closed to all but essential/ key workers until April 12th when we re-open.
Please read our guidance in relation to Covid-19 at Yew Tree Farm.
Updated Terms & Conditions- February 1st 2021
In addition to our normal booking and cancellation policy: all 2021 reservations will be refunded should government restrictions mean that you as the guest are unable to travel or we as the provider of your holiday accommodation are unable to open. Your total deposit or full balance will be refunded or alternatively you can be credited a future stay (Credit dates must be comparable with your original peak/off peak booking).
No other admin charge or cancellation fee will apply.
All other cancellations for any reason other than stated above will be subject to our normal terms and conditions. We always advise our guests to have holiday insurance in place even for holidays in the UK.
We are following guidelines developed by PASC (Professional Association of Self Caterers) in conjunction with the government and Visit England. Our risk assessment is continually being developed along with our cleaning strategies in the cottages and around the farm, for the safety of our guests.
We have been awarded 'Good to Go' by Visit England by complying with government guidance on our procedures for opening and keeping our guests safe.
What changes are we making?
Please do not invite guests to your holiday cottage without prior agreement with us. We are operating in line with government track & trace procedures. Please use the NHS Track & Trace app to scan our QR code which can be found on the front doors of the cottages.
Guests already receive a welcome email detailing: checking in times, places to visit, directions to the farm and how to access the cottages. You will also receive a digital guest book that can easily be downloaded to your phone. A QR code can be found in the cottage to access it.
Deep cleaning: our cottages are always cleaned to an exemplary standard and we can negate any concerns that you might have in regards to Covid-19 by sanitisation of all areas and surfaces in the cottages. There will be no need to clean the cottages when you enter and all cleaning materials are supplied for your use when you are here. Caravan site guests will receive an email detailing precautions taken on site.
Check in and check out times will be changing: our usual check in of 3pm onwards will be moving to 5pm. Our check out time is pre 10am. We need the extra time in-between guests to ensure your safety and ours.
All our linen is laundered at very high tempertaures.
Personal welcome. We are nearly always about on the farm should you need any help with your stay. We very much like to show guests into their cottage which we can of course still do from a respectful distance. Should you prefer then we are available by telephone, text or email and you are welcome to self check in.
We have over 70 acres of land to enjoy in peace and tranquility.
The CL Site
Unfortunately our shower facility will remain closed however one toilet will be open which will be disinfected throughout the day.
All taps, rubbish disposal and emptying points will be sanitised regularly and hand sanitiser is available around site.
We do ask that you keep in mind other peoples safety and stay at a safe distance from other guests.
Visiting guests in addition to those who are staying on site are strictly at request.
Please do not hesitate to contact us should you have any concerns about your safety at Yew Tree Farm